Standard terms and conditions of contract:
The following terms and conditions apply to all orders for the purchase of services from UCP Group, Inc (UCP).

If you have any questions relating to these terms and conditions, please contact our Customer Service Centre by phone (08001951644) between Monday to Friday 9:00 – 17:00, excluding bank and public holidays in England and Wales or email [email protected].

We advise you to print off and keep a copy of these terms and conditions for your records. These terms and conditions do not affect your statutory rights.

DEFINITIONS

“Website” means www.ucpgroup.co.uk or any subsequent URL which may replace it; and“You” means the purchaser of services from the UCP Group, Inc.

We reserve the right to cancel or reschedule any of our courses. Where it is necessary to cancel or reschedule any courses, you will be informed at the first available opportunity and delegates will be rescheduled as a priority to the next available course(s). We do not acceptany responsibility for certificates expiring as a result of a cancelled course.

PAYMENT

Individual consumers are required to make payment at the time of booking. Initial deposit of 35% is required to initiate registration. Full or remainder payment is required 2 weeks prior to the course start date unless otherwise arranged with our management in writing to [email protected]. We reserve the right to withhold certificates until full payment has been cleared.

If you are unable to pay through the UCP website with a valid credit card, there is an option to wire/transfer funds. If sending a wire, please email a copy of the wire request to [email protected]. referencing name of participant/delegates and course/location/dates in subject line. Any questions, please contact us: [email protected].

If Pay in Cash option selected for payment method, a credit card may still be needed for verification and to guarantee a spot for participation. Note: Credit card will not be charged ifall cancellation and payment methods are met

TRAVEL/ VISA INVITATION LETTERS

Please check the travel/document requirements with your local embassy of the country youare traveling to before registration booking. If you need UCP to issue a travel visa invitation letter, please contact us [email protected]. Visa Invitation letter will only be issued after participant has sent to us the Embassy appointment/confirmation letter. Full course payment is due before UCP can issue Embassy Invitation letter (if required/requested). Additionally, all UCP forms must be signed & submitted before travel visa invitationletter. Course fees will be refunded 80% if travel visa is refused.

COMPANY CANCELLATIONS

If you are booking as an individual, the deposit is non-refundable, and you have 14 calendar days in which to cancel your booking from the date it was made and UCP will offer a rescheduled date at no extra charge, but within 10 working days will result in the full course fee being due regardless of attendance. For close protection, there is a 75% charge for cancellations regardless of attendance or point of cancellation. Cancellations must be received by email and/or in writing ([email protected]). This applies to both scheduled courses and group bookings.

Substitutions will be accepted provided that the request is received before the course start date either by email: [email protected]

CONSUMER CANCELLATIONS/RESCHEDULING OF COURSES

We will do our best to honor course dates as scheduled/advertised. If for any reason, we deem it necessary to cancel and/or reschedule training including but not limited to Force Majeure Event, participants/delegates will be notified as soon as administratively possible via email. We recommend when making flight travel arrangement to attain traveler’s insurance which also covers date changes requirement if needed, as UCP is not responsible for any charges related to airfare travel in order to attend training. If participants/delegates are unable to attend rescheduled course dates, we will issue a credit to attend a future training, however you must notify us within 10 days prior to start of reschedule training date by sending email to [email protected].

We also reserve the right to change the course level initially booked should we deem appropriate if the participants/delegates do not meet the requirement(s) necessary for certain courses levels and/or follow rules and regulations during the training. If justified, any difference in fees will be dealt with accordingly via email from UCP. Substitutions will be accepted provided that the request is received before the course start date either by email: [email protected]

COURSE TIMING AND JOINING INSTRUCTIONS

Good time keeping throughout the course is essential. We will issue full joining instructions to the participants/delegates attending the course, which includes information regarding the start time of the course. If the booker does not receive the joining instructions, it is their responsibility to contact us either by phone (1 800 CPOUSA1) or email [email protected] to arrange for them to be re-sent.

Failure to attend the course due to not receiving joining instructions will result in the full cost of the course being charged. It is the responsibility of the booker to ensure that the delegate is fully briefed and made aware of these instructions and all course requirements before attending the course.

Courses offered by UCP are fast paced and require a strenuous amount of individual effort and individual time, plus guided hours. UCP reserves the rights to deliver guided hours in anyway form they see appropriate.

ATTENDANCE

Participants/Delegates must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for delegate(s) who arrive late or are absent from all or part of the course. This applies even if they are refused admittance due to lateness.

Participants/delegates should plan to arrive the airport in the state/country wherein the course/training is taking place one a day before the start date for check-in.

Please note that we may change the venue with notification of change via text or email at any point leading up to the course, so we politely request that you monitor and check texts and emails on the morning of the course.

MEETING THE NEEDS OF Participants/DELEGATE

We have an Equal Opportunities Policy. To enable us to ensure that all customers are treated fairly and their requirements are fully met, you must advise us in advance of any special requirements that participant(s)/delegate(s) need in order to enable them to participate fully in the training.

Please note that we do not provide any specialist equipment and/or personnel such as signers or translators; however, these can be sourced at your own cost.

DELEGATE SELECTION

It is the responsibility of the employer to select suitable persons to train to become security operatives in the workplace. It is important that such individuals are:

Physically be able to demonstrate physical activity. The duties of security operatives can be physically demanding. In line with the SIA's requirements, delegates must be free from any condition that will affect their participation in the course and their capability to carry out the duties of a security operative.

Based on your final assessment, if at the end of the training course you did not meet all the required qualifications or pass the course for the certificate you originally applied for/intended to achieve, your certification could possibly be downgraded. This demotion will be reflected in the certificate awarded to you at the end of the training course

LIMITATION OF LIABILITY

Except in respect of death or personal injury caused by our negligence, we shall not be liable by reason of any representation (unless fraudulent) or implied warranty condition or other term, or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, costs, expenses or other claims for compensation. Our entire liability to you under or in connection with this agreement and the provision of the security training shall not exceed the sum of twice the contract value. Nothing in this paragraph is intended to exclude any liability on our part for fraud.

FORCE MAJEURE

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that are caused by an event outside our reasonable control, including without limitation changes in applicable laws, actions or delays by any government authority, or refusals by any such authority. These events are termed as “Force Majeure Event” including, but not limited to, delay caused by strike, lockout, labour disputes, disasters, fire, flood, accident, invasion, riot, war, revolution, embargo, restraint, acts of God, disease, epidemic, public health crisis, substantial increases in the price of goods or materials or other costs, failure of electronic equipment, software and/or internet service, inability to obtain transportation or materials, shortage of fuel, failure of technology, breach or default by a supplier, demand of the USA or any other government, your failure to perform any obligations under this agreement, or any other cause or contingency beyond our control which shall prevent or materially impair us from performing in the normal and usual course of our business in a profitable fashion. Our obligations under these terms will be suspended for the period that the Force Majeure Event continues, and the time to perform these obligations shall be extended for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.

DATA PROTECTION ACT 1998

Non-sensitive Personal data collected will be used for the purpose of delegate(s) and course administration and may be disclosed to appropriate bodies/organisations associated with such course. The information may also be used for marketing purposes, and you may be contacted by telephone or e-mail with details of future similar events and courses organised or promoted by us, which may be of interest to you. We will not send marketing communication to any individual or organisations that have requested that their details are not used for such purposes.

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as is reasonable and necessary. If Personal data is disclosed, the Service Provider will ensure the bodies/organisations to which the personal data is disclosed maintain equivalent measures and processes. Contact details supplied to us will not be passed on to third parties.

COMPLAINTS

If you have any complaint about this website or any of the services we provide, you should contact our customer service department on the number above and we will try and resolve it as soon as possible.

ZERO TOLERANCE POLICY

Our staff comes to work to support learners, and it is important for all members of the public and our staff to be treated with respect. We aim to treat our learners courteously at all times and expect our learners to treat our staff in a similarly respectful way. We take any threatening, abusive or violent behaviour against any of our staff very seriously. If a learner is violent or abusive, they will be asked to stop. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our training course. We have a Zero Tolerance policy, whereby aggressive or violent behaviour (written, verbal or physical) towards our staff will not be tolerated under any circumstances. Anyone giving abuse to members of staff (written, verbal or physical) will be sent an email from our team stating that this behaviour will not be tolerated and may result in them being removed from the course. There will be no appeal process for this. Any incident of threatening, abusive or violent behaviour may be reported to the local Police Service as part of this policy.

GOVERNING LAW

These terms and conditions and all matters connected with any order you place on our website shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the jurisdiction of the courts of England and Wales.

How to find out what personal information we hold about you: You can request details of the personal information we hold about you under the Data Protection Act 1998.

We may require you to pay an administrative fee of £10.00 before we satisfy your request.

If you would like a copy of the information we hold on you, or want to update the information, please write to: Data Protection, Up Close and Personal Group, 34 New House, 67-68 Hatton Garden, London EC1N8JY email [email protected] or call us on 08001951644

If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email [email protected]

ANNEX

PARTICIPANT/DELEGATE NAME
Travel Visa invitation letter & awards will be issued to the same name entered during registration (name should match the government issued ID/passport); any spelling correction required will cost an additional $50 administration fee. Please email [email protected]. for name spelling corrections

FACE PROTECTION WEAR
Due to Covid 19 ABA can no longer provide complimentary eye & ear protection; therefore, please bring your own or, you can purchase from the Academy tactical shop. Due to Covid 19 you are required to always wear a face mask during the course/training.

BACKGROUND CHECK
We reserve the right to run our own background check. Based on results, we have the right to refuse any applicant with full refund of deposit. Additional documentations or clarification might be requested for approval of participation.

FITNESS/MEDICAL CONDITIONS
Participants/Delegates require a good level of fitness in order to participate. If you a have medical condition or are on regular medication, please contact us through email at [email protected] before registration/booking.